Shipping policy

Shipping Policy – KNM Custom Mouse Pads

At KNM Custom Mouse Pads, every order is made just for you. Below is everything you need to know about our shipping process, delivery times, and what to expect after placing your order.

Order Processing Time

All of our mouse pads are custom-made to order.

  • Processing time: 2–5 business days
  • Orders are produced Monday–Friday (excluding holidays)
  • You will receive a confirmation email once your order has been shipped

Please note: During high-demand periods, processing times may be slightly longer.

Shipping Times & Rates

Shipping times vary depending on your location:

United States

  • Estimated delivery: 5–10 business days

International Orders

  • Estimated delivery: 7–20 business days

Shipping rates are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order ships, you will receive a tracking number via email.

Please allow 24–72 hours for tracking information to update after shipment.

Delays & Delivery Issues

While we work with trusted shipping carriers, delays can occasionally occur due to:

  • Weather conditions
  • Carrier delays
  • Customs processing (for international orders)

KNM Custom Mouse Pads is not responsible for delays caused by shipping carriers, but we will do our best to assist you if issues arise.

Incorrect Address

Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
  • If you notice an error, contact us within 12 hours of placing your order

Lost or Stolen Packages

If your tracking shows that your package was delivered but you have not received it:

  • Please check with neighbors or your local carrier
  • Contact us, and we will help guide you through the next steps

KNM Custom Mouse Pads is not liable for lost or stolen packages marked as delivered, but we will assist whenever possible.

Customs, Duties & Taxes (International Orders)

International orders may be subject to:

  • Customs fees
  • Import duties
  • Local taxes

These charges are the responsibility of the customer and are not included in our product or shipping prices.

Contact Us

If you have any questions about your order or shipping, please reach out:

Email: knmelectronics6@gmail.com
Response Time: 24–48 business hours

By placing an order with KNM Custom Mouse Pads, you agree to this Shipping Policy.